Shipping policy

We deliver to more than 220 countries using QXPRESS Asia airmail service or DHL Express service. QXPRESS Asia airmail service is available only within Asia. It is cost-effective, but the delivery time is relatively longer. DHL Express service is available worldwide. It is more expensive, but it offers faster delivery times.

 

WHICH COUNTRIES DO YOU DELIVER TO AND HOW MUCH DOES IT COST?

We deliver to more than 220 countries via QXPRESS Asia airmail service or DHL Express service.

Type 1. Standard Shipping via QXPRESS Asia airmail service
[ Shipping fee | Country ]
0 USD | South Korea
5 USD | China
7 USD | Hong Kong SAR, Japan, Singapore, Taiwan
9 USD | Vietnam

Type 2. DHL Express service
[ Shipping Fee | Country (A to Z) ]
19.00 USD | China, Hong Kong SAR, Taiwan, Macao SAR
20.00 USD | Japan
22.00 USD | Brunei, Cambodia, Canada, Indonesia, Laos, Malaysia, Mexico, Myanmar (Burma), Philippines, Thailand, United States, Vietnam
23.00 USD | Australia, Bangladesh, India, Mongolia, New Zealand, Pakistan, Papua New Guinea, Sri Lanka, Timor-Leste, United States (Palau)
25.00 USD | Albania, Andorra, Bahrain, Bosnia & Herzegovina, Bulgaria, Cyprus, Estonia, Gibraltar, Israel, Kosovo, Kuwait, Latvia, Malta, Montenegro, North Macedonia, Oman, Qatar, Romania, Saudi Arabia, Serbia, Turkey, United Arab Emirates
26.00 USD | Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States (Micronesia), Vatican City
34.00 USD | Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Panama, Paraguay, Peru, Puerto Rico, Réunion, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe

 

HOW LONG DOES IT TAKE BEFORE MY ORDER GETS SHIPPED?

We are aiming to have your order dispatched within 5 business days. The time is affected by the inventory of the brand from which we retrieve the ordered item. Furthermore, there will be chances that the ordered item may run out of stock. We will notify you as soon as possible via email if that happens.

 

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

There are two delivery stages are as follows. The estimated durations for each delivery stage are as follows.

Stage 1. Preparing order/dispatched
Order is confirmed and processed by the brand to arrive at logistic center. This stage takes approximately 3 business days. The time is affected by the inventory of the brand. Furthermore, there will be chances that the ordered item may run out of stock. We will notify you as soon as possible via email if that happens.

Stage 2. Shipped/Out of delivery
Delivery starts from our logistic center to local delivery in progress. The duration for this stage may vary depending on the shipping service type chosen and the destination country.

Type 1. Standard Shipping via QXPRESS Asia airmail service
[ Estimated Transit Times | Country ]
5-10 business days | China, Japan

Type 2. DHL Express service
[ Estimated Transit Times | Country ]
2-3 business days | Japan
3-5 business days | United States

The above are estimated time required by the postal service and does not include the processing time for your order before posting or of the customs in the destination country. In some cases, the local customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay in the delivery.

 

WHO IS RESPONSIBLE FOR COVERING CUSTOMS DUTIES AND TAXES?

Customers will be responsible for covering any additional duties or taxes that may arise. Customs import duties, VAT, or other taxes are NOT included in the listed price.

 

MY SHIPMENT IS SHOWING 'CUSTOM STATUS UPDATED FROM THE DESTINATION,' EVEN THOUGH THE SHIPMENT JUST LEFT THE COUNTRY. WHAT DOES THIS MEAN?

This status provides an indication of the customs clearance process from the destination. Please click on the "Show details" button to view additional information. This allows you to see if there is additional information required by customs for clearance.

 

WHAT SHOULD I DO IF MY ORDER BEING SHIPPED HAS BEEN RETURNED?

If you provide incorrect delivery information when placing an order or if the recipient is absent for an extended period, the items will be automatically returned to Korea. In such cases, re-delivery of the items is not possible, and the payment amount, excluding the return shipping fee, will be refunded to you. To avoid such situations, please ensure accurate delivery address information when placing an order. If you are unable to receive the items due to absence, please contact the delivery company to arrange a suitable delivery schedule.

 

STILL NOT GETTING YOUR ANSWERS?

Please email at contact@seller.work