Return policy

HOW DOES SELLERWORK PROCESS RETURNS?

Once an order has been confirmed, returns or exchanges may not be made unless complying with our following stated policies. We do not carry any physical stock of items. When you place an order, we will buy from the brand, thus a return or exchange cannot be made.

 

THEN, WHAT IS THE CASE FOR A REFUND OR EXCHANGE?

A refund or exchange is considered by us only in the following situations:

• The delivered item is materially different from that which was ordered.
• The delivered item has significant defects.

 

WHAT IS ACCEPTABLE FOR RETURN OR EXCHANGE?

We accept unwashed, unworn, and undamaged garments in their original packaging. Every aspect of the garment must be free from both signs of wear and personal odor/perfume.

All items will be inspected upon return by our team and it is at their discretion whether the item is suitable for return. Any goods returned to us that do not meet our return policy requirements or are in an unsuitable condition will not be eligible for a refund or exchange and will be returned to the sender at the cost of the customer.

 

IS THERE A DEADLINE FOR A REFUND OR EXCHANGE REQUEST?

Any customer with a legitimate reason for returning the delivered item for a refund or exchange must contact for email authorization within 7 days after delivery of their order.

 

HOW DO I MAKE A REFUND OR EXCHANGE REQUEST?

Contact us with the order number and a photo of the delivered item and get approval via email at contact@seller.work

 

WHAT INFORMATION DO I HAVE TO PROVIDE WITH MY REFUND OR EXCHANGE REQUEST?

Contact us via email at contact@seller.work, using "Message to SellerWork: Return request" as the subject line, and include:

• Your order number.
• A clear photo of the returned item.
• The receipt from the post office or courier service.
• A photo of the package showing the address clearly, including our address.

 

WHERE DO I RETURN MY DELIVERED ITEM FOR REFUND OR EXCHANGE?

Once your request is authorized, we will provide you with further instructions on how to return your order, including return address details.

[Return Adress]

• Name: SellerWork LLC (ORDER NUMBER)
• Phone: +82 10-4460-1357
• Address: It will be provided by email
• Country: South Korea
• Contents: RETURNED GOODS

 

HOW DO I RETURN MY DELIVERED ITEM FOR REFUND OR EXCHANGE?

For international returns, please label the parcel as “RETURNED GOODS” on all required customs or postal forms. Failure to do so may result in delays to processing your refund or even the parcel being returned. Additionally, any duties incurred due to incorrect customs declarations will be deducted from your refund. Don't forget to include the ORDER NUMBER on the return package to ensure we can process your request swiftly.

 

WHO IS RESPONSIBLE FOR POSTAGE FEES?

You are responsible for covering any return shipping costs. If your order is faulty or incorrect, you can claim a refund for your postage fee by providing a valid postage receipt.

Refund policy

HOW WILL I BE REFUNDED?

If your Refund Request is accepted, you will receive a refund directly to your original payment method. All refunds will be made in USD. For customers who paid via PayPal, you will receive a refund within 10 business days for all approved claims.

 

HOW LONG DOES IT TAKE TO GET YOUR MONEY BACK AFTER A REFUND?

All refunds should be processed within 5-10 business days from the approved claim. Any delays are dependent on the company and out of our control, should this happen, please contact your card company or PayPal customer service.

 

WHY MY ORDER CANCELLED?

We do not keep physical stock of items. Instead, we retrieve the item from the brand once you place an order. Unfortunately, if the brand does not have stock available and has no plans to reproduce the item in the near future, your order will be canceled. To avoid this, please message us in advance to confirm stock availability.

 

WHEN WILL RECEIVE MY REFUNDS AFTER A CANCEL?
When you place an order, we do not receive the funds directly. We only receive authorization to capture the payment. If the order is cancelled, the authorization will be voided. This means no refund is needed because we did not actually receive any funds. In other words, we accepted the authorization, but we gave up after that.

 

WHAT DOES THE AUTHORIZATION TO CAPTURE THE PAYMENT MEAN?
When the customer makes payments, we are given the right to be captured customer's funds. This process usually provides an authorization period of 7 to 10 days; For more, check out Capturing payments and Payment authorization and capture.

 

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
Please email us at contact@seller.work