Refund policy

HOW DO YOU PROCESS RETURNS?

Due to the high cost of international returns—which often include shipping fees, customs duties, and other charges that can exceed the cost of the item—please note that once the shipping process begins, cancellations, returns, or refunds are not possible. If you wish to cancel your order, you must do so before shipping starts. Exceptions may be accepted in special cases as stated below. 


THEN, WHAT IS THE CASE FOR A RETURNS OR EXCHANGE?

A returns or exchange is considered by us only in the following situations:

  • The delivered item is materially different from that which was ordered.
  • The delivered item has significant defects.


WHAT IS ACCEPTABLE FOR RETURN OR EXCHANGE?

Acceptable for return or exchange:

  • Items must be unwashed, unworn, undamaged, and in their original packaging.
  • Items must be free from both signs of wear and personal odor/perfume.

Inspection process:

  • Upon return, all items will be inspected at our discretion.
  • Items that do not meet our "Acceptable for return or exchange" will not be eligible.
  • Such items will be returned to the sender at the customer's expense.


IS THERE A DEADLINE FOR A REFUND OR EXCHANGE REQUEST?

Customers must reach out to our support team within 7 days of delivery to request a refund or exchange, if eligible.


HOW DO I MAKE A REFUND OR EXCHANGE REQUEST?

Reach out to our support team with your order number and a photo of the item you received. We'll review your request and provide approval.


WHAT INFORMATION DO I HAVE TO PROVIDE WITH MY REFUND OR EXCHANGE REQUEST?

Please contact our support team with the subject line “Message to SellerWork: Return request”, and include the following:

  • Your order number.
  • A clear photo of the returned item.
  • The receipt from the post office or courier service.
  • A photo of the package showing the address clearly, including our address.


WHERE DO I RETURN MY DELIVERED ITEM FOR REFUND OR EXCHANGE?

Once your request is authorized, we will provide you with further instructions on how to return your order, including return address details.

Return address:

  • Name: SellerWork LLC (ORDER NUMBER)
  • Phone: +82 10-2746-0040
  • Address: It will be provided by email
  • Country: South Korea
  • Contents: RETURNED GOODS


HOW DO I RETURN MY DELIVERED ITEM FOR REFUND OR EXCHANGE?

For international returns, please label the parcel as “RETURNED GOODS” on all required customs or postal forms. Failure to do so may result in delays to processing your refund or even the parcel being returned. Additionally, any duties incurred due to incorrect customs declarations will be deducted from your refund. Don't forget to include the ORDER NUMBER on the return package to ensure we can process your request swiftly.


WHO IS RESPONSIBLE FOR POSTAGE FEES?

You are responsible for covering any return shipping costs. If your order is faulty or incorrect, you can claim a refund for your postage fee by providing a valid postage receipt.


HOW WILL I BE REFUNDED?

If your refund request is accepted, you will receive a refund directly to your original payment method. All refunds will be made in USD. For customers who paid via PayPal, you will receive a refund within 10 business days for all approved claims.


HOW LONG DOES IT TAKE TO GET YOUR MONEY BACK AFTER A REFUND?

All refunds should be processed within 5-10 business days from the approved claim. Any delays are dependent on the company and out of our control, should this happen, please contact your card company or PayPal customer service.


WHY MY ORDER CANCELLED?

We do not keep physical stock of items. Instead, we retrieve the item from the brand once you place an order. Unfortunately, if the brand does not have stock available and has no plans to reproduce the item in the near future, your order will be canceled. To avoid this, please message us in advance to confirm stock availability.


WHEN WILL RECEIVE MY REFUNDS AFTER A CANCEL?

When you place an order, we do not receive the funds directly. We only receive authorization to capture the payment. If the order is cancelled, the authorization will be voided. This means no refund is needed because we did not actually receive any funds. In other words, we accepted the authorization, but we gave up after that.


WHAT DOES THE AUTHORIZATION TO CAPTURE THE PAYMENT MEAN?

When the customer makes payments, we are given the right to be captured customer's funds. This process usually provides an authorization period of 7 to 10 days; For more, check out Capturing payments and Payment authorization and capture.


WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Please contact our support team