Help

Need help?

You can get help at:

(If you have a Facebook account)
Message us at http://m.me/sellerwork.me

(If you do NOT have a Facebook account)
Click our "Chat with us" button at the bottom of any our page.

Or Email Us

Questions You May Have

CANCEL / REFUND

WHY MY ORDER CANCELLED?
We do NOT carry any physical stock of items. Only when you place an order, we will retrieve the item from the brand. If the item is sold-out in the brand, the order will be cancelled. Before you order, please message us for answer to stock availability

WHEN WILL RECEIVE MY REFUNDS?
When customer places an order, we wouldn't receive the funds directly. We only have authorization to capture the payment. Therefore, if the order have been cancelled, the authorization will be voided instead of getting a refund from us. In other words, we don't receive any funds. We accepted the authorization but we gave up after that.

WHAT DOES THE AUTHORIZATION TO CAPTURE THE PAYMENT MEAN?
When the customer make payments, we are given the right to be captured customer's funds. This process usually provides an authorization period of 7 to 10 days. For more, check out Capturing payments and Payment authorization and capture.

SHIPPING

WHAT COUNTRIES DO YOU DELIVER TO?
We use post office international DHL international mail services go to more than 180 countries, including Great Britain, Canada, Japan, Mexico, and Australia. Global Express Guaranteed ®, Priority Mail Express International ®, and Priority Mail International ® services include international tracking and some insurance.

MY SHIPMENT IS SHOWING 'CUSTOM STATUS UPDATED FROM THE DESTINATION,' EVEN THOUGH THE SHIPMENT JUST LEFT THE COUNTRY. WHAT DOES THIS MEAN?
This status provides an indication of the customs clearance process from the destination. Please click on the "Show details" button to view additional information. This allows you to see if there is additional information required by customs for clearance.